Open Access Open Access  Restricted Access Subscription Access
An Empirical Evaluation of Job Satisfaction in Private Sector and Public Sector Bank Employees

An Empirical Evaluation of Job Satisfaction in Private Sector and Public Sector Bank Employees

Lall Prof. Madhurima


Job satisfaction cannot be defined by a single measurement alone. In fact, there is substantial evidence to support a relationship between satisfaction and performance of a job. For such a relationship there has been tremendous interest among managers and economists as it helps in increasing the quality as well as quantity of the production. However, some argue contrarily, that rather it is the performance that leads to satisfaction. Whatever be the direction of relationship, one thing is clear that productivity and satisfaction have some mutual relationship and each of them affects the other. This paper examines as to when generalizations are to be made it becomes imperative to see which of the factor differentiates the job satisfaction level of private from the public sector employees and if the satisfaction levels of any of the two sectors are different from the other then what are the implications of that on the performance, growth and effectiveness in the long run. The paper empirically measures employee satisfaction in key areas, organizations can gain the information needed to improve their satisfaction, motivation, retention and productivity.


Organization Characteristics; Job Responsibilities; Co-worker and Supervisor Support; Teamwork and Communication; Job Demands and Decision Authority; Compensation and Benefits; Job Security

Full Text:



Ostroff C. "The Relationship between Satisfaction, Attitudes and Performance: An Organizational Level Analysis", Journal of Applied Psychology, December 1992, pp. 963-74.

Herzberg F, Mausner B, Snyderman BB. The Motivation to Work. Transaction Publishers, Somerset, NJ, 1993.

Iaffaldano MT and Muchinsky M. "Job satisfaction and Job Performance: A Meta-Analysis", Psychological Bulletin, March 1985, pp. 251-73.

Judge TA, Thoresen CJ, Borno JE and Patton GK. "The Job Satisfaction-Job Performance Relationship: A Qualitative and Quantitative Review", Psychological Bulletin, May 2001, pp. 376-407.

Taylor, F. (1947). Scientific Management. NY: Harper & Row. (Originally published 1911).

The World Bank Group. South Asia Features, Needed: Private Investment in India's Infrastructure Creating the right environment for investors. Development News – The World Bank Daily Webzine.

Hoppock, R. (1935), Job Satisfaction. New York: Harper.

Poling, R. L. (1990). Factors associated with job satisfaction of faculty members at a landgrant university (Doctoral dissertation, The Ohio State University, 1990). Summary of Research in Extension, 5, 143.

Robbins, Stephen P. Organizational Behaviour. Prentice-Hall, Inc.

Job Satisfaction: Encyclopedia of Business and Finance. http:www. business-finance-encyclopedia/job-satisfaction

Locke, E.A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed), Handbook of industrial and organizational psychology (pp. 1297-1350). Chicago: Rand McNally.

Knowledge Leadership. Job Satisfaction.


Sinha A.K.: "Job Satisfaction: A study of the bank employees", Indian Journal of Industrial Relations, 21: 62-65 (1985).

Berry, G. (1997). Leadership and the development of quality culture in schools. International journal of Educational Management, 11(2), 52-64.

Davis, K. and Newstorm R., Organisational Behaviour: Human Behaviour at Work, Mc Graw Hill, New York, 1985.

Arnold, H. J. & Feldman, D. C. (1982). A multivariate analysis of the determinants of job turnover. Journal of Applied Psychology, 67: 350-360.

Vroom, V.H. 1967. Work and Motivation. New York: John Wiley and Sons.

Blum, M. and J. Naylor. 1986. Industrial Psychology: Its Theoretical and Social Foundation. New York: Harper and Row.

Steven H. Applebaum, John Wunderlich, Elliot Greenstone, Danny Grenier, Barbara Shapiro, Donald Leroux & Felix Troeger. Retention Strategies in Aerospace Turnover: A Case Study. Career Development International. Nov. 2003, Vol. 8, Issue 6, pp. 270-282.

Kahn, Robert L.1973. "The Work Module: A Tonic for Lunchpail Lassitude", Psychology Today February, s.94.

Rousseau, Denise M. 1978. Characteristics of departments, positions, and individuals: Contexts for attitudes and behavior. Administrative Science Quarterly, Vol.15 pp. 521-540.

Rosnowski, M., & Hulin, C. (1992). The scientific merit of valid measures of general constructs with special reference to job satisfaction and job withdrawal. In C. J. Cranny, P. C. Smith, & E. F. Stone (Eds.). Job satisfaction: How people feel about their jobs and how it affects their performance. Lexington Books: New York.

Cranny. C. J., Smith, P. C., & Stone, E. F. (1992). Job satisfaction: How people feel about their jobs and how it affects their performance. Lexington Books: New York.

Judge, T. A., Hanisch, K. A., & Drankoski, R. D. (1995). Human resource management and employee attitudes. In G. R. Ferris, S. D. Rosen, & D. T. Barnum (Eds.). Handbook of human resources management. Blackwell Publishers, Ltd.: United Kingdom.

Brown, Mark G. (1996). Keeping Score: Using the Right Metrics to Drive World-Class Performance. New York: Quality Resources.

Locke, E. A. (1969). What is job satisfaction? Organizational behavior and human performance. In E. E. Lawler (1973). Motivation in work organizations. Brooks/Cole Publishing Company: Monterrey, CA

Mowday, R. T. (1992). Equity theory predictions of behavior in organizations. In R. M. Steers & L. W. Porter (Eds.). Motivation and work behavior. McGraw Hill: New York

Lawler, E. E., III (1973). Motivation in Work Organizations. Brooks/Cole Publishing Company: Monterrey, CA

Steers, R. M., & L. W. Porter (1992). Motivation and work behavior. McGraw Hill: New York.

Bowen, B. E. (1980). Job satisfaction of teacher educators in agriculture. Doctoral dissertation, The Ohio State University, Columbus

Padilla-Velez, D. (1993). Job satisfaction of vocational teachers in Puerto Rico. Doctoral dissertation, The Ohio State University, Columbus.

Moxley, L. S. (1977). Job Satisfaction of Faculty Teaching Higher Education: An Examination of Herzberg’s Dual Factor Theory and Porter’s Need Satisfaction Research. (ERIC Document Service No. ED 139 349).

Bowen, B. E. & Radhakrishna, R. B. (1991, January). Herzberg’s Motivator-Hygiene Theory and the Job Satisfaction of Agricultural Education Faculty. Paper presented at the National Agricultural Education Research Meeting, Cincinnati, OH

Castillo, J. X., Cano, J., & Conklin, E. A. (1999). Job Satisfaction of Ohio Agricultural Education Teachers. Journal of Agricultural Education 45(2), 19-27.

Brief, A. P. (1998). Attitudes in and Around Organizations. Sage: Thousand Oaks, CA

Wood, O. R. (1973). An Analysis of Faculty Motivation to Work in the North Carolina Community College System. Unpublished doctoral dissertation, North Carolina State University, Raleigh

Smith, P. C., Kendall, L. M., & Hulin, C. L. (1969). The Measurement of Satisfaction in Work and Retirement: A Strategy for the Study of Attitudes. Rand McNally: Chicago.

Weiss, D. J., Dawis, R. V., Lofuist, L. H., & England, G. W. (1966). Instrumentation for the Theory of Work Adjustment. University of Minnesota, Minneapolis

Brayfield, A. H., & Rothe, H. F. (1951). An Index of Job Satisfaction. Journal of Applied Psychology, 35, 307-311

Scarpello, V., & Campbell, J. P. (1983). Job Satisfaction: Are All the Parts There? In A. P. Brief (1998). Attitudes in and around organizations. Sage: Thousand Oaks, CA.


Copyright (c) 2014 Lall Prof. Madhurima

License URL:


  1. An empirical study on measurement of employee's satisfaction with special reference to AREVA, Allahabad (Issue: ISSUE - MARCH)
  2. An Empirical Study of the Impact Analysis of Human Resource Management Practices on the Enhancement of the Organizational Performance (Issue: Issue-March)
  3. A Study of Women Self-Help Group Members in the District of North Tripura India (Issue: ISSUE - MARCH)
  4. Understanding Terrorism in the context of Global Security (Issue: ISSUE - JUNE)
  5. Business Process Reengineering and Organizational Structure – A Case Study of Indian Commercial Banks (Issue: ISSUE - JUNE)
  6. Effects of Organizational conflict stress on public sector employees in India (Issue: ISSUE - MARCH)



Website last updated: August 26, 2017, at 11:00 AM


The contents of this journal are indexed within a globally distributed system of research databases. SOCRATES is data provider to several research databases. SOCRATES is under evaluation in Science Citation Index (SCI), ISI Web of Knowledge and Web of Science (Thomson Reuters). SOCRATES is under evaluation in SCOPUS. SOCRATES is under evolution for inclusion in "The Philosopher’s Index.

The base URL for SOCRATES Repository: OAI-PMH version is 2.0 is If you are an editor/admin/manager of a research database please feel free to include/harvest our content into your database. Please find more information about the Repository here.

Copyright © Publisher

No part of this website (excluding the on-line & print Versions of the journal that are licensed under the Creative common License ) may be reproduced, published, distributed, displayed, performed, copied or stored for public or private use in any information retrieval system, or transmitted in any form by any mechanical, photographic or electronic process, including electronically or digitally on the Internet or World Wide Web, or over any network, or local area network, without written permission of the publisher of the website.No part of this website may be modified or changed or exploited in any way used for derivative works, or offered for sale, or used to construct any kind of database or mirrored at any other location without the express permission of the publisher of the website.Thank you for respecting the intellectual property rights. Acknowledgement: Image of Socrates


Views expressed in articles/research papers /manuscripts are the personal opinion of the author/ contributor and are in no sense official, neither the journal SOCRATES nor any member of the journal is responsible. In case any Research paper/Article is found previously published anywhere else, the author/ contributor will be entirely responsible.There would be no responsibility of any member of the journal.

Focus and Scope | Section Policies | Peer Review Process | Publication Frequency | Subscriptions | Memberships | Socrates Author Self-Archiving Policy | Online Submissions | Privacy Statement | Journal Sponsorship | Advertise with us | Contact us | Author Index | Title Index | Attribution | Competing Interest | Benefits of Publishing with Socrates | GOOGLE PLAY HELP |